Accessible, immediate, and specialized mental health care for youth

Admissions Hotline: 804-553-3201

Note: Current intake hours are Thursday-Sunday, 8:00am-8:00pm. The CRC is currently serving Henrico, New Kent, Charles City, and Hanover Counties, and CReST.

The CRC serves as an emergency room alternative for individuals experiencing a mental health crisis, with the primary goal of diverting inpatient hospitalization.

Open 24/7 for walk-in service, the CRC provides:

  • Rapid and comprehensive assessments
  • Crisis stabilization services
  • Essential connections to resources for follow-up care

While the CRC offers a “no wrong door” approach for anyone to access mental health care, services are tailored to youth. Because admissions to the CRC will not extend beyond 23 hours, it is not a bed-based program.

Providing a Specialized Team

Our dedicated mental health professionals will provide the appropriate assessments and referrals and ensure smooth transitions to community-based providers. 

The staffing structure for the CRC includes:

  • Registered nurses
  • Clinicians
  • Case managers
  • Family support partners
  • Psychiatric services via telehealth

By accelerating access to high-quality treatment, the CRC will reduce youth hospitalizations and out-of-state placements, helping to keep families intact.

Admissions and Referrals

Serving the Region 4 catchment area of Central Virginia, the CRC tailors services to youth ages 7 to 17 who are experiencing a behavioral health crisis. Our holistic approach to care means that we serve the child and their family.

Referrals to the CRC may be self-initiated or come from various sources, including:

  • Community Service Boards in Region 4
  • 988 Community Response Team
  • Hospital emergency rooms
  • Law enforcement
  • Community providers
  • Families

Upon an individual’s arrival, they will receive an initial screening to determine appropriateness for CRC services or other resources.

Contact CRC Admissions with referrals and questions: 804-553-3201

Transition of Care

All individuals are discharged from the CRC within 23 hours of admission. Prior to discharge, staff, families, and youth jointly determine the next appropriate level of care.

The transition of care is a collaborative and person-centered process, emphasizing the individual’s recovery and successful reintegration into their community or ongoing care setting. Staff will make connections to community resources and service providers to ensure continuity of treatment. Family education and support services may be provided to ensure a stable environment at home.

Explore our Custom-Designed Spaces

Crisis Receiving Center Therapy Room

Crisis Receiving Center Parent Area

Crisis Receiving Center Meeting Area

Take a virtual tour

Youth and families receive quick access to care in a warm, personal environment. Our newly renovated building is designed to provide a safe and supportive space conducive to stabilizing the immediate crisis and developing plans for ongoing support. With dedicated spaces for assessment, therapeutic activities and family support, the CRC prioritizes the comfort and well-being of each individual we serve.

The CRC is located in Henrico County, on the 82-acre campus of St. Joseph’s Villa.

A Regional Partnership for Mental Health

The CRC operates in partnership between St. Joseph’s Villa, Henrico County Mental Health & Developmental Services, and the Virginia Department of Behavioral Health and Developmental Services.

Partner logos

The launch of the CRC marks the Villa’s second regional partnership to provide youth with critical mental health services. Our Crisis Stabilization Unit opened on campus in 2012 in partnership with Richmond Behavioral Health Authority (RBHA), and also serves Region 4.

Campus Map

Located on the south end of the Villa campus, the CRC is in close proximity to our Crisis Stabilization Unit.

Campus Map

Have Questions? We’re Here to Assist You


In The News

The Villa and Henrico County broke ground on the CRC on April 27th, 2023, and the program is now open!

Recent News

Richmond Kickers 2024

Join Us at the Richmond Kickers Benefit Night for the Villa

Join us at City Stadium on Thursday, August 29th for St. Joseph's Villa Benefit Night as the Richmond Kickers take on the Spokane Velocity! $7 of every ticket sold through THIS LINK will directly

Read More »

GRTC ribbon cutting

GRTC's Route 1 Extension Improves Access to Villa Campus

We are excited to announce that the GRTC bus line now includes two stops on our campus, making it easier than ever for individuals and families to access our services!

Read More »

Back to School Drive

Help a Child Succeed This School Year!

With a new school year right around the corner, we’re calling on our friends to help prepare our teachers and classrooms for the year ahead! Did you know that teachers

Read More »

Translate »